VFS Global

outsourcing and offshoring consulting

dubai, united arab emirates

Embracing innovation and Generative AI to support governments and simplify global mobility. VFS Global is the world’s leading technology services provider for governments and diplomatic missions, offering secure, reliable, efficient and innovative solutions that support global mobility. We manage administrative, and non-judgemental tasks for visa, passport, identity management and other consular services, helping governments focus entirely on the critical task of assessment. A trusted partner to 69 client governments, we continuously evolve our processes through advanced technologies including AI and analytics, prioritising data security, sustainability, and user experience. Our work is limited to front-end administrative tasks, and we do not have any control over appointment availability, mandatory documentation requirements, and visa application decisions. With a global network of 3,500 application centres across 158 countries, we’ve processed 300 million applications since 2001 and over 150 million biometric enrolments since 2007. Headquartered in Zurich and Dubai, VFS Global employs a workforce across five continents, representing 131 nationalities. We are an employee-centric organisation, creating meaningful work opportunities and fostering successful careers. We have been recognised for our commitment to nurturing a diverse and inclusive workplace, empowering women in our workforce and promoting gender equality at all levels of the organisation. We’re proud to be Great Place to Work-certified in Nigeria, China, India, and UAE, and hold multiple international certifications in data privacy, anti-bribery systems, and customer satisfaction. Know more about our certifications here: https://www.vfsglobal.com/en/general/certification-and-accreditation.html

iSON Xperiences Ltd - Leading Global CX Management Company

outsourcing and offshoring consulting

dubai, dubai, united arab emirates

iSON Xperiences is a leading global provider of end-to-end customer experience (CX) management solutions, with a strong presence in Africa, India, and EMEA. Recognised as a top CXM leader in EMEA, we offer a unique blend of human-centred and digital approaches tailored to our clients' specific needs. Our strategic investments in people, technology, process, and global operations have enabled us to deliver exceptional CX services at scale. With a team of 18,000 customer-centric employees, we serve over 500 million customers in 40+ languages, leveraging cutting-edge technology and optimised processes to ensure consistent, high-quality outcomes. Our relentless focus on process improvement, right targeting, building effective contextual conversations, and seamless integration between digital and human capabilities drives exceptional results. We are committed to delivering bespoke CX solutions, innovation, customer delight, and cost-effective solutions, while reshaping KPI-driven customer experiences and creating meaningful and purposeful work for our employees. At iSON Xperiences, what matters most to our clients matters most to us.

IBT: No. 1 BPO Company in Middle East

outsourcing and offshoring consulting

tecom, dubai, united arab emirates

IBT is an end-to-end BPO [Business Process Outsourcing] Services provider & well established Company based in Dubai, UAE. IBT is one of the fast growing companies in UAE with over 1000+ qualified professionals. We strive to build long term relationships based on mutual trust resulting from meeting customer expectations. IBT delivers digital transformation and end-to-end Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our broad expertise in Technology and Outsourcing makes your business more Profitable & Productive. Whether you need to drive your business more efficiently or expedite revenue growth, we can get you there. IBT empowers global enterprises to address a twin mandate: to make their present operations as productive and cost-effective as viable and to fund innovation to unleash new potential across their organizations. What makes IBT unique is our intelligence to help clients meet both these challenges. We help them intensify productivity by ensuring that essential business functions work speedier, cheaper and better. And, our capability to conceptualize, engineer and implement new and expanded capacities allows clients to remodel legacy models to take their business to the next level.