
DialogCONNECTION - Explainable xVUI Design
DialogCONNECTION is a UK-based Voice AI, Conversational AI, Voicebot and Chatbot Design Consultancy helping organisations worldwide with their natural language Voice- and Chat-based Digital Transformation strategy.
Founded in 2008 by Dr. Maria Aretoulaki, a Pioneer and Veteran in Natural Language User Interfaces with 30 years in the field, we design, brand, develop and optimise spontaneous Speech IVRs for Contact Center automation & voice self-service, conversational Voice Assistants, Voicebots and Chatbots in English, German, French & Greek and help client navigate the ever evolving Conversational AI, NLP, and NLU technology fields.
Our original designs, process & conversation flows, dialogues, conversation scripts & system messaging, as well as our grammar tuning and conversation optimisation interventions have saved our clients worldwide up to $10 million annually: multinational Techs (APPLE, SAMSUNG), Telecoms (VODAFONE, SKY, TALKTALK), Management Consultancies & Investment Banks (MICROSOFT), Insurance & Security companies (ALLSTATE, ADT, AVIVA), Banks (BARCLAYS, EMIRATES NBD), Utilities (TECO, PEOPLE'S GAS, CENTRICA), Logistics (DPD) & Governments (The UK National Health Service / NHS and the Department of Work & Pensions / DWP, the European Commission, the Greek and Belgian Ministries for Education), as well as voice, Speech Analytics and Contact Center technology providers.
Our clients prefer us for our unique background in Computational Linguistics, Language Engineering, Machine Learning and Dialogue Management, and our 30 years of solid experience in NLP, NLU and Speech Recognition, focusing on "Explainable VUI / CUI / and Conversational Experience Design" for voice and chat experiences that are robust towards both the complexities of natural language and the limitations of AI Technologies.
We stopped trading in January 2022 when Maria joined GlobalLogic / Hitachi.